Last updated: 26 October 2026
Active Tech
Privacy Policy
1. About this policy
This policy covers the Active Tech website and Project Room client for requesting and managing digital services. Contact details and our Dubai business location appear below. Separate products may provide their own notices.
2. Information you provide
We process account and contact details, service choices, project briefs, messages, files, reviews and approvals you submit. Changes to a request contact do not automatically change your account profile. Do not send passwords or identity documents in ordinary project messages.
3. Accounts, security and preferences
We use account identifiers, password hashes, sessions and security records to protect access and prevent abuse. Optional Google or phone sign-in, when enabled, uses the configured authentication provider. Essential cookies and local device storage support sessions, language, theme, saved work and safe submission retries. This service does not require advertising identifiers or ad tracking to submit a request.
4. Payments and coupons
Where enabled, Stripe processes payment details through its hosted checkout. We keep order, invoice, discount, provider reference and verified payment records; our request forms do not collect full card numbers. A coupon preview does not reserve a redemption or guarantee eligibility at checkout. Payment providers operate under their own notices.
5. Optional agreements and Emirates ID
If you choose an available pay-later agreement, we request explicit consent before collecting your legal name, signing confirmation and Emirates ID front/back images. Images use private encrypted storage and restricted, audited review access. A typed-name and email-code acceptance is not government identity verification or a qualified electronic signature. Choosing the option alone does not sign an agreement. You may choose team contact instead.
6. Why information is used and who receives it
We use necessary information to answer requests, manage accounts and projects, perform accepted agreements, verify payments, keep records, secure the service and meet applicable obligations. Authorised team members and configured hosting, authentication, payment and message providers receive only information needed for their role. Email codes and identity images are not included in payment notifications. Information is not sold by this service.
7. Communication and external services
Request contact permission lets us respond about your request. Optional WhatsApp payment notifications require their own consent and can be withdrawn. This permission does not subscribe you to unrelated marketing. Opening a social account or other external link takes you to that provider, which applies its own policies. Provider processing may occur outside the UAE; relevant transfer requirements and safeguards must be considered for the configured service.
8. Retention and your choices
We retain information for service delivery, security, accounting, legal obligations and dispute handling as applicable. Private ID images follow the agreement retention/deletion workflow; withdrawing an application removes those images while necessary agreement and audit evidence may remain. You may request access, correction, deletion, withdrawal of consent or other applicable privacy rights by contacting us. We may need to verify your identity and explain any lawful retention limits. Account deletion follows the account process and applicable record requirements.
9. Safety, children and changes
Do not submit another person's information without authority. Project contracting requires legal capacity and, for company requests, authority to act. No system is risk-free; report suspected misuse promptly. Material changes will be reflected here with an updated date. Contact us using the details below for privacy questions.
Optional website & app usage analytics
If enabled and you allow it, our own server measures page and screen views, device/browser categories, language, referral category, published campaign, approximate location when available and active foreground time. Signed-in activity is linked to your account and visible only to authorized administrators. No input contents, passwords, private query strings, raw IP addresses, payment details or ID images are stored in these usage records. We do not send your IP to an external location service.
Usage records are kept for up to 90 days. Declining does not affect the service. Use Privacy preferences to withdraw and delete this device’s usage records; app settings also offer deletion of signed-in account usage. If offline, deletion waits for reconnection. Essential security, business and payment records follow their separate retention rules. A minimal hashed withdrawal marker is retained for up to91 days to reject delayed retries; it contains no browsing history.